🙋 FAQ 📚
Frequently Asked Questions (FAQ) 💬
📧 How can I contact Bisssy?
Feel free to reach out via email at info@bisssy.co Our customer service team is here to help with whatever you need!
🌎 Do you ship worldwide?
Yes, we ship worldwide!
📦 Where do you ship from?
We ship all orders from our warehouse in Hong Kong.
🔄 Can I change or cancel my order?
As we strive to process orders quickly, please request any changes or cancellations within 12 hours of placing your order. After that, changes may not be possible. Once your order is received, however, you may return it for a full refund.
💳 What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal.
🕒 When will my order be processed?
Orders are processed Monday to Friday. Processing typically takes 1-3 business days, and your order will ship the day after processing is complete. Please note: We do not ship on weekends, and additional processing time may apply during holidays or sales.
📅 How long will it take to receive my order?
Due to high demand, orders may take 2-4 weeks to arrive.
🚚 What if I don’t receive my order?
If your order hasn’t arrived within 30 days after shipping, you're eligible for a full refund.
💰 Will I be charged customs and taxes?
Our prices are listed tax-free in GBP. Depending on your location, customs, duties, and taxes may be required upon delivery. These fees are determined by your local customs office and are not covered by Bisssy. For specific details, please contact your local customs office.
🔙 How do I return an item?
To initiate a return, contact us at info@bisssy.co
🔧 What if I receive a defective, incorrect, or damaged item?
If you receive an item that is incorrect, missing, or damaged, please contact us with your order number, photos of the item, and any relevant details. We’ll work to resolve the issue promptly.
💸 When will I receive my refund?
Refunds will be credited to your original payment method within 7-10 business days after we process your return or cancellation. If you haven’t seen the credit yet, please contact your bank or credit card company, as posting times may vary.